Return Policy
At Pet Play Fun, your satisfaction matters. Here’s everything you need to know for a smooth, hassle-free return.
✅ Return Eligibility
To qualify for a return, your item(s) must:
- Be returned within 30 days of delivery.
- Be unused and in original condition.
- Include all original packaging, tags, and accessories.
- Show no signs of use, chewing marks, damage, or stains.
📩 How to Start a Return
Follow these simple steps:
- Email us at [email protected] with your full name, order number, and reason for the return.
- Once approved, we’ll send you detailed return instructions and the return address.
📦 Return Shipping
A few things to keep in mind:
- Customers are responsible for all return shipping costs.
- Please use a trackable shipping method — Pet Play Fun cannot be held responsible for lost return shipments.
🚫 Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale.
- Used products or items with visible wear, stains, or chewing marks.
Need Help With a Return?
Our team is here for you and your pet.
📍 3803 Dorset St, Augusta, GA 30906, USA