Return Policy

Effective Date: June 30, 2025

PetPlayFun Return Policy

At PetPlayFun, your satisfaction is important to us. Please review our return policy carefully to ensure a smooth return process.

Return Eligibility: To qualify for a return, your item(s) must:

  • Be returned within 30 days of delivery.

  • Be unused and in original condition.

  • Include all original packaging, tags, and accessories.

  • Show no signs of use, chewing marks, damage, or stains.

How to Initiate a Return

  1. Contact us at [email protected] with your full name, order number, and the reason for return.

  2. Once your return is approved, we will send detailed return instructions and the return address.

Return Shipping

  • Customers are responsible for all return shipping costs.

  • Please use a trackable shipping method, as PetPlayFun cannot be held responsible for lost return shipments.

Non-Returnable Items: The following items are not eligible for return:

  • Items marked as Final Sale.

  • Used products or items with visible signs of wear, stains, or chewing marks.

Contact Us For any additional questions regarding returns, please contact us: Email: [email protected]

Address: 621 Tully Rd #206, San Jose, CA 95111, USA