Return Policy

Effective Date: June 6, 2025

At PetPlayFun, your satisfaction is our top priority. If you are not completely happy with your purchase, you may request a return, refund, or exchange in accordance with the guidelines below.

🔁 Eligibility for Returns

To qualify for a full refund, returned items must:

  • Be shipped back within 21 days of the delivery date
  • Be in new, unused condition
  • Include all original packaging, tags, and inserts
  • Be free from chewing, damage, stains, or visible wear

Items that do not meet these conditions may be refused and returned without a refund.

📩 How to Request a Return

To initiate a return or exchange, please email us at [email protected] with the following information:

  • Your full name
  • Order number
  • Reason for return or exchange

Once your request is approved, we’ll provide return instructions and the return address.

💳 Refund Processing

  • Once the returned item(s) are received and inspected, we will issue a refund to your original payment method.
  • Please allow 3–5 business days for the refund to reflect in your account after approval.

📦 Important Notes on Bundled Products

For bundled sets (e.g., the Happy Chew Box), returns will only be accepted if:

  • All items in the set are returned in original condition
  • Tags and packaging are intact
  • The original box and information card are included

Partial returns from product bundles are not eligible for refunds.

🚚 Return Shipping Responsibility

Customers are responsible for:

  • Packaging and shipping the returned item(s)
  • All return shipping costs
  • Using a trackable shipping method to avoid lost packages

We are not responsible for lost or undelivered return shipments.

🔄 Changes to This Policy

We may update this Return & Refund Policy at any time to reflect changes in our business operations, legal obligations, or customer service practices. Updates will be posted on this page with a revised effective date.

📬 Contact Us

If you have any questions regarding returns, refunds, or exchanges, please reach out to us at:

PetPlayFun.com
Email: [email protected]
Address: 621 Tully Rd #206, San Jose, CA 95111